Zenith Bank customers have voiced their frustration on social media after experiencing difficulties with online banking transactions. The issues came after the bank’s notification on Saturday that it would be undergoing routine maintenance from September 29 to October 1. Despite prior warning, customers were unable to access several banking services, including payments and other features, until October 1, leading to widespread dissatisfaction.
In a statement shared on social media, Zenith Bank had announced that the maintenance would take place from 12:01 AM to 5:00 AM, with specific service disruptions scheduled for October 1 between 12:01 AM and 2:30 PM WAT. The services affected included the Mobile Banking App, USSD Service, Internet Banking, and Corporate Internet Banking platforms.
However, customers reported that the maintenance did not begin as expected on Monday, and the disruptions only began on Tuesday morning. One customer, Olaniyi Oludare, shared his disappointment, explaining that he was unable to withdraw money for food and transportation, which led him to borrow money from colleagues. He expressed frustration that the maintenance had not started as announced, adding that he had not eaten all day due to the banking issues.
Another dissatisfied customer, Adeleye A. P., voiced concerns on X, criticizing the bank for not scheduling the maintenance during off-peak hours, particularly at the end of the month when many employees are expecting their salaries. The user sarcastically suggested that the bank’s strategy seemed designed to prevent customers from making transfers to other banks.
Other users on social media also expressed their dissatisfaction, with many emphasizing that routine maintenance should ideally occur during the night when banking activities are lower. They pointed out that the daytime disruption created unnecessary hardship, especially for those with urgent financial needs.
Zenith Bank responded to the outcry by reiterating the need for the maintenance and assuring customers that measures were in place to minimize service interruptions. The bank also promised to improve the quality of its services through the maintenance of its IT infrastructure.
Despite the explanation, the timing of the maintenance, combined with the delays and frustrations customers experienced, sparked continued complaints about the bank’s service delivery.